1. To comply with the provisions of Republic Act No. 11032, otherwise known as “An Act Promoting Ease of Doing Business and Efficient Delivery of Government Services, Amending for the Purpose Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007, and for Other Purposes”, and its Implementing Rules and Regulations, schools are required to set up their Citizen’s Charter with the most current and updated service standards.
2. R.A. 11032 provides:
“Section 6. Citizen’s Charter. All Government Agencies including department, bureaus, offices, instrumentalities, or government-owned and/or -controlled corporations, or LGUs shall setup their respective most current and updated service standards to be known as the Citizen’s Charter in the form of information billboards which shall be posted at the main entrance of offices or at the most conspicuous place, in their respective websites and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:
(a) A comprehensive and uniform checklist of requirements for each type of application or request;
(b) The procedure to obtain a particular service;
(c) The person/s responsible for each step;
(d) The maximum time to conclude the process;
(e) The document/s to be presented by the applicant or requesting party, if necessary;
(f) The amount of fees, if necessary;
(g) The procedure for filing complaints.”
3. This Division Memorandum is corollary to the School-Based Management validation and is alongside a reiteration of DepEd Memorandum No. 342, otherwise known as “Adoption and Implementation of a Citizen’s Charter of the Department of Education in compliance with Republic Act No. 9485 (Anti-Red Tape Act of 2007) and its Implementing Rules and Regulations.
4. Further, schools with existing and posted Citizen’s Charter are hereby instructed to revisit and/or continue implementing the same to comply with the above directive.
5. Immediate dissemination of and compliance with this Memorandum is directed.